Terms of Service
Cleanify General Terms of Service
Terms of Service
Effective 1st July 2024 - 30th of June 2025
The Parties
The Client is any person that has made a booking with Cleanify to engage them for the provision of general domestic cleaning services at the agreed domestic premises. The Contractor for the provision of these services is Harte Property Services Pty Ltd as the Trustee for Harte Family Trust trading as Cleanify of PO Box 45, Aldinga Beach SA 5173 ABN 20963993184.
The Service
Cleanify provides general domestic cleaning services at the agreed premises of the client, as detailed in the booking. By accepting the booking, you accept these terms and conditions of service.
The Standard Service includes a variety of tasks such as dusting, wet mopping, vacuuming, wiping down benches and cupboards, and cleaning sinks, tapware, and other reachable surfaces. Additional tasks that can be requested with the further allocation of time include bed making, window spot cleaning and tidy-ups. Tasks such as window cleaning and oven cleaning require a separate booking for a specialist service offered by Cleanify.
Cleanify will endeavour to complete as many items listed in the Service as possible working at a reasonable pace within the Service Time booked. Cleanify may refuse to clean an area that they deem to be an unacceptable risk and are not responsible for cleaning items or areas that are broken and will potentially be further damaged. Cleanify provides a light tidy-up during our cleaning process however extreme tidy-ups are a separate service.
Cleanify accepts speciality tasks from time to time and will review each task prior to acceptance. Cleanify will provide all chemicals, materials, and equipment for the Service. Regular cleaning can improve certain issues however Cleanify does not guarantee the treatment of mould, grime, or grease.
The Premises
The Client warrants that they have the authority to engage Cleanify for the provision of the Service on the above-mentioned and agreed Premises. The premises must be safe for staff to work in. In the event that the premises are not safe for staff to enter then Cleanify reserves the right to terminate this agreement and no refund will be given.
Generally Safe: For the safety of our staff Cleanify reserves the right to stop any Service if their health and safety is at risk. The Client must ensure there are no hazards on site, such as broken glass or sharp objects which may cause injury. Cleanify will not be responsible for any accidents caused by unsafe working conditions. Example: a slippery floor due to a spilled liquid or broken glass.
Hoarding and Cluttered Spaces: Cleanify staff are not responsible for moving furniture and heavy items, washing dishes or sorting personal belongings. The Client must ensure that the area to be cleaned is de-cluttered and accessible prior to the Service. Cleanify reserves the right to refuse to clean areas that they deem too cluttered or hazardous.
Rubbish: It is expected that all rubbish/recycling (other than in the bins) has been removed prior to Cleanify’s arrival, if for any reason there is additional waste or recycling on the premises and Cleanify reserves the right to terminate this agreement and no refund will be given. Example: excessive litter on the floor causing excessive time to clear before starting cleaning services.
Furniture: The Client must ensure that all furniture/items are in place prior to Cleanify’s arrival, so that our staff can complete the Service without any obstruction. Example: It is expected that all surfaces are clear for cleaning prior to arrival.
Safe Storage of Items: The Client is responsible for all safe storage of all personal belongings such as but not limited to documents, furniture, and items of sentimental. Example: jewellery items that have been dropped on the floor may end up being vacuumed by accident. Therefore, no responsibility can be taken by Cleanify in such instances.
Undue Surveillance: Cleanify reserves the right to refuse a Service request if they feel that their safety is being threatened in any way. Example: If the Client insists on an unreasonable amount of surveillance by the client, third party or if they request for our staff to work in an excessively isolated area.
Autonomy: Cleanify's staff must be allowed to work autonomously and without any interference. Cleanify uses the job template that is sent to the client and approved prior to any service being provided. Cleanify staff use the job template to complete the job by going through the job checklist set out at the initial meeting with the client. If the client wishes to change the job template, they can email hello@cleanify.net.au and adjust the tasks accordingly prior to the next service.
Safe and Calm Work Environment: Cleanify staff have the right to a safe, calm, and positive work environment. Cleanify does not tolerate any form of verbal or physical abuse to our staff. If the Client wishes to raise any issues with the Service, they must contact Cleanify in writing via email hello@cleanify.net.au and refrain from reprimanding the staff members present at the site of the Service. If any aggression towards staff is reported, the service will be immediately terminated and Cleanify reserves the right to refuse any future services. Cleanify staff will leave if there is any instance of domestic violence, whether it is verbal or physical and call appropriate authorities if required.
Delays & Unforeseen Circumstances: Cleanify reserves the right to terminate this agreement in cases of unforeseen circumstances or delays which may affect our ability to provide service. Example: Damage to property, power outage, natural disasters etc. In such cases, Cleanify will notify the client and no refund will be given.
Parking: The Client must provide suitable parking space for Cleanify vehicles close to their premises. Example: No parking available directly outside the property or restricted access roads. Cleanify reserves the right to terminate this agreement and no refund will be given due to lack of suitable parking.
Access: The Client must provide Cleanify with free and unrestricted access to the premises, prior to the Service start time. Example: If the Client does not have an electronic key fob or if all keys are not available for us to gain access to the property at the agreed upon start time, Cleanify reserves the right to charge a cancellation fee detailed below.
Safe Driveway Access: The Client must ensure that Cleanify’s vehicles can access the driveway or any other areas on its property safely. Example: Any uneven surfaces, sharp turns or potholes must be reported to us prior to commencement of the Service. Cleanify reserves the right to terminate this agreement if it is unsafe for our vehicles and no refund will be given in such cases.
Liability
Cleanify shall not be liable to the Client or any third party in respect of any loss or damage which may arise out of or in connection with the Service provided. Cleanify is insured for damage caused by the actions of staff and will not be liable for any damage to the property caused by unforeseeable circumstances. Any property damage must be reported to Cleanify within 12 hours of the completion of the clean, no further responsibility can be taken after this time as most homes are used and the condition of the property may have changed. Due care must also be taken by the client. Due care includes, allowing floors to dry and allowing the staff to complete services prior to entering a space.
Recurring Services
Cleanify offers regular recurring cleaning services. Example: Weekly Wednesday. If the Client wishes to terminate the recurring agreement, they must give written notice at least 48 hours before their scheduled booking.
Bookings
A request for cleaning services is made by the client via the Cleanify website or by request.
Cleanify will subsequently arrange a mutually agreeable time for site inspection. During the site inspection Cleanify will:
- Determine if the services will meet the client’s needs and expectations.
- Discuss the particulars of the service and answer any questions the client has.
- Determine if the property is safe and suitable for services by Cleanify staff.
- Agree upon a recurring day/s, time frame and frequency of services to be provided.
- Discuss the scope of services.
- Discuss the processes that are used in the provision of services.
- Obtain information to provide the client a quote for services.
Cleanify will send the client a quote and the Agreement for the client to approve or reject.
Cleanify will organise services to go ahead and book the client for regular bookings as per the schedule.
Additional Costs
Cleanify reserves the right to charge additional costs if the Client requests a service beyond the agreed scope of work without prior notification. Example: Additional labour required due to unforeseen circumstances or changes in requirements by the client after commencement.
Staff
Cleanify employs staff and operates a flexible roster which enables staff to select their own availability and work hours. Cleanify does not guarantee the availability of a particular staff member to an assigned job. All employees are police cleared and have completed Cleanify training. No one staff member is assigned a client.
Cleaning Standards and Scope of Services
Cleanify uses standard industry cleaning techniques for cleaning surfaces and uses domestic and commercial grade cleaning chemicals. The Client must advise Cleanify of any materials that may be used on sensitive surfaces.
Cleanify will provide a detailed scope of services which is tailored to the needs and requirements of the client. This document will be agreed upon before commencement of services and be updated as needed. Cleanify reserves the right to refuse service if it is deemed too labour intensive, unsafe or beyond what is deemed outside of the scope of services offered.
A surface is considered clean if visible soil has been removed. Cleanify does not provide a deep clean service on each surface or area and will not guarantee the removal of all dirt or bacteria on a surface.
General Cleaning Inclusions
FLOORS
Dust skirting
Wet mop hard floors
Vacuum carpet/floors
LAUNDRY
Empty bin
Clean sinks
Wipe down benches
Clean tapware and chrome
Wipe down cupboards (exterior)
KITCHEN
Wipe accessible surfaces
Clean stovetop
Clean splashback
Clean sink
Wipe tapware
Wipe benchtops
Clean cupboards (exterior)
Clean visible appliances (exterior)
BATHROOMS
Empty bin
Clean sinks
Clean wet areas
Wipe down benches
Clean tapware and chrome
Wipe down cupboards (exterior)
LIVING AREAS
Empty bins
Clean mirrors
Cobweb removal
Spot clean doors
Wet wipe all reachable surfaces
Wipe accessible light switches/power points
BEDROOMS
Empty bins
Clean mirrors
Cobweb removal
Spot clean doors
Wet wipe all reachable surfaces
Wipe accessible light switches/power points
BUTLER KITCHENS
Wipe accessible surfaces
Clean stovetop
Clean splashback
Clean sink
Wipe tapware
Wipe benchtops
Clean cupboards (exterior)
Clean visible appliances (exterior)
TOILETS
Empty bin
Clean sinks
Clean toilets
Wipe down benches
Clean tapware and chrome
Wipe down cupboards (exterior)
Additional Services
Cleanify offers additional services such as oven cleaning, carpet steam cleaning, window cleaning (outside), wall washing and deep cleaning. We can even make the bed. These services are available upon request and an additional quote is required. We do not provide cleaning services that require us to take an electronic item apart like the front of ovens, retractable fans, exhaust fans, air conditioning filters, etc.
Tasks of Daily Living
Cleanify offers general cleaning services. The quotes we provide are for Standard Regular Cleaning Inclusions and we allocate time for each of these tasks to provide us with an accurate schedule to arrive and leave jobs on time. Activities of daily living are excluded from our cleaning service. Tasks that we consider to be activities of daily living are laundry, washing dishes, unpacking/packing the dishwasher, picking up items off the floor, organising personal items and removing rubbish or litter from the premises. If a client requires assistance with any of these tasks we advise that a reputable support worker agency can ensure that these tasks can be completed between cleaning visits.
Additional Requests
If a customer has additional requests, they must contact Cleanify directly before via email to hello@cleanify.net.au or in the event additional tasks are added to the service. Additional fees will be charged for extra requests that take extra time to complete.
Limitations
Cleanify is limited to the areas which are accessible to cleaning personnel, for example high reach ceilings and walls, also may be excluded from standard services. Cleanify will not move furniture or other items to reach areas that are not accessible. The customer is responsible for moving items, as required to have the service completed.
Cancellation Policy
If for any reason, Cleanify is unable to provide the service due to adverse weather conditions, communication difficulties or other extenuating circumstances, we will contact you as soon as possible to rearrange a suitable time. If either party wishes to cancel the agreement, written notice must be provided to Cleanify.
Cost of Service
The Price Schedule below includes costs associated with the Service exclusive of payment processing charges if applicable.
General Public - General Residential
Payment Terms : 7 days
Holding of accounts: No. Payment is required at the due date and before the next service.
Cost Per Hour Per Cleaner inc. GST
Monday - Friday: 8:00 AM - 3:00 PM: $61.85
Saturday: 8:00 AM - 3:00 PM: $71.75
Sunday: 9:00 AM - 3:00 PM: $92.78
Public Holiday: 9:00 AM - 3:00 PM: $123.70
Travel Fee applicable if client is located outside of Aldinga Beach
Cost is $0.99 per km from PO BOX 45 Aldinga Beach + Travel Time using Cost Per Hour
NDIS Participants
Payment Terms : 7 days
Holding of accounts: Yes. Payment is required by due date but we can hold balances not yet due.
Cost Per Hour Per Cleaner inc. GST
Monday - Friday: 8:00 AM - 3:00 PM: $56.23
Travel Fee applicable if client is located outside of Aldinga Beach
Cost is $0.99 per km from PO BOX 45 Aldinga Beach + Travel Time using Cost Per Hour
Agency Clients - myAgedCare, Department of Veteran Affairs, Lifetime Service Authority
Payment Terms : 30 days
Holding of accounts: Yes. Payment is required by due date but we can hold balances not yet due.
Cost Per Hour Per Cleaner inc. GST
Monday - Friday: 8:00 AM - 3:00 PM: $76.55
Travel Fee applicable if client is located outside of Aldinga Beach
Cost is $0.99 per km from PO BOX 45 Aldinga Beach + Travel Time using Cost Per Hour
Payment
The Client will be invoiced for the Service and payment must be made by the invoice due date. In the event of non-payment, Cleanify will not provide any further services until full payment has been made. Regular late payment of invoices will require a direct debit arrangement to be made with Cleanify through Pinch Payments before any further cleaning services can be carried out.
Credit Card Surcharge
Credit Card payments attract a surcharge that is added to your payment for the use of the automated billing service. This service is optional, and the Client can manually pay their invoice using a direct bank transfer to the bank account listed on the invoice without a surcharge.
Cancellations
If the Client wishes to cancel a booking, they must do so at least 24 hours prior to the scheduled Service Time. In the event of late cancellation or non-attendance or lockout, Cleanify reserves the right to charge the client the full amount. Frequent cancellations may result in cancellation of the agreement.
Responsible use of the Service
The Client is responsible for their behaviour towards Cleanify and any other third parties involved in the Service. If the Client behaves in an inappropriate manner, Cleanify reserves the right to terminate the Service immediately without a refund or explanation.
Indemnity
The Client hereby indemnifies and holds harmless Cleanify from and against all claims, damages, losses or expenses of any kind whatsoever arising out of a breach by the Client of these terms and conditions.
Privacy & Confidentiality
The Client agrees to provide the Cleanify management staff with access to certain personal information that will be collected, used and stored in accordance with our Privacy Policy. The Client also agrees not to disclose any confidential information received during the Service. Clients are not to exchange personal information with Cleanify Technicians. Any alterations to the service must be communicated to management through email by emailing hello@cleanify.net.au.
Agreement & Termination
This Agreement shall remain in force until terminated by either party. Both parties agree to adhere to the terms and conditions of this Agreement. Cleanify reserves the right to terminate this Agreement if any terms and conditions are breached.
These terms and conditions may be updated or amended at any time without prior notice. It is the responsibility of the Client to ensure they are familiar with these terms and conditions.
The parties agree that this Agreement constitutes the entire agreement between them regarding the Service provided by Cleanify and supersedes any prior communication, representations or agreements between them. Both parties acknowledge that they have read and understood the terms of this Agreement and accept them in full.
It is the Client's responsibility to ensure that all information provided by Cleanify is correct and up to date. The Client must notify Cleanify of any changes in their contact details or Service requirements.
This Agreement has been made on the date stated herein and shall remain in effect until terminated according to its terms. Either party may terminate this Agreement with written notice to the other party.
The Client agrees that in no circumstances will they hold Cleanify liable for any losses or damages resulting from this Agreement. In the event of a dispute, both parties agree to negotiate in good faith and attempt to resolve it amicably. Should this be unsuccessful, both parties agree to submit the dispute to binding arbitration under the laws of the applicable jurisdiction.
This Agreement is governed by the laws of South Australia and is subject to interpretation solely by those laws. The parties agree that any notices or other communications required or permitted under this Agreement shall be in writing and addressed to the respective addresses of the parties set forth above.