CLEANIFY

General Cleaning Terms of Service

This document outlines the Terms of Service between the Client and The Trustee For Harte Family Trust trading as Cleanify of PO Box 45, Aldinga Beach SA 5173 ABN 20963993184.


1. The Parties 
The Client is any person that has made a booking to engage Cleanify for the provision of services.


The Contractor for the provision of services is Harte Property Services Pty Ltd as the Trustee For Harte Family Trust trading as Cleanify of PO Box 45, Aldinga Beach SA 5173 ABN 20963993184.


2. The Service
Cleanify provides general domestic cleaning services  at the agreed domestic premises of the client .
The following tasks are apart of Cleanify’s Service:


Floors

  • Dust skirting

  • Wet mop hard floors

  • Vacuum carpet/floors

  • Laundry & Bathrooms

  • Empty bin

  • Clean sinks 

  • Clean wet areas             

  • Wipe down benches      

  • Clean tapware and chrome            

  • Wipe down cupboards (exterior) 


Kitchen

  • Wipe accessible surfaces

  • Clean stovetop

  • Clean splashback

  • Clean sink

  • Wipe tapware

  • Wipe benchtops

  • Clean cupboards (exterior)

  • Clean visible appliances (exterior)


Living Areas

  • Empty bins

  • Clean mirrors

  • Cobweb removal

  • Spot clean doors

  • Vacuum soft furnishing

  • Wet wipe all reachable surfaces

  • Wipe accessible light switches/powerpoints


Bedrooms

  • Empty bins

  • Clean mirrors

  • Cobweb removal

  • Spot clean doors

  • Vacuum soft furnishing

  • Wet wipe all reachable surfaces

  • Wipe accessible light switches/powerpoints


Cleanify will endeavour to complete as many items listed as the Service as possible working at a reasonable pace within the Service Time booked. 


The Client understands that it is not always possible to complete all items listed as the Service in one service. 


Cleanify will provide all chemicals, materials and equipment for the Service.


Cleanify may refuse to clean an area that Cleanify deems to be an unacceptable risk. 


Cleanify endeavours to clean each area of the premises as appropriate to the booking time.


Regular cleaning can improve the below issues however Cleanify does not guarantee: 

  • The treatment of mould;

  • The treatment of grime;

  • The treatment of grease.

  • The following jobs will not be undertaken by Cleanify:

  • Cleaning after pets;

  • Cleaning up of bodily fluids;

  • Cleaning of personal medical/hygiene aids/items and devices;

  • Cleaning areas/items that are excessively soiled;


Cleaning that Cleanify considers to be above a general cleaning service;

  • Service any items or areas that are broken and will potentially be further damaged.

  • Cleanify provides a light tidy up during our cleaning process. 

  • Cleanify accepts speciality tasks from time to time and will review each task prior to acceptance. 


3. The Premises
The Client warrants that they have the authority to engage Cleanify for the provision of the Service on the above mentioned and agreed Premises. 


The Client agrees to provide a suitable working environment for Cleanify and warrants that;


  • The Premises are free of debris that would pose a hazard for Cleanify;

  • The Premises are free of biohazards that would pose a hazard for Cleanify;

  • The Premises have unencumbered access to all utilities will be provided to Cleanify including access to hot and cold water, electricity, waste disposal as required;

  • The Premises will remain illicit drug, alcohol and smoke-free for the duration of the Service;

  • Rooms serviced will remain vacant at the Service Time of the Service;

  • No other trade works are to be taking place while the Service is taking place;

  • Pets on the Premises are to remain under effective control for the duration of the Service and are not the responsibility of Cleanify.


4. Client Representations and Warranties 
The Client warrants that at the Service Time of the Service the Premises are ready for the provision of the Service.


The Client warrants permission for the provision of the Service on the Premises at the Service Time agreed upon between the Client and Cleanify. 


The Client warrants that access will be available for Cleanify on the Premises at the Service Time agreed upon between the Client and Cleanify. 


In the event of breach of the above-mentioned conditions, Cleanify has the right to leave without the provision of the Service.


The Client will provide a safe working environment at the Premises in order for Cleanify to safely perform the Service.


The Client will provide access to the Premises will be free from obstruction and will be unencumbered allowing the safe provision of the Service. 


The Client will provide access to all utilities including access to hot and cold water, electricity, waste disposal as required. 


The Client will advise Cleanify prior to the Service Time of any expected or possible hazards that may cause harm to Cleanify. 


The Client is authorised to use the Premises and obtain the provision of the Service.


3. Service Time 
Cleanify will provide the Service to the Client at the Service Time mutually agreed upon in writing through email hello@cleanify.net.au and Servicem8.
The Client and Cleanify may choose to alter the Service Time for the provision of the service if the Service Time is not suitable for either party in writing through email hello@cleanify.net.au or Servicem8.


The Service can be provided more than once and the Agreement is for all domestic general cleaning Services provided to the Client by Cleanify.


4. Booking
The methods in which the Client may make a booking are via telephone (0402660612) or email hello@cleanify.net.au.


At the time of booking the Client must provide details about the Premises including but not limited to - size, access, safety and length of time for the Service. 


Cleanify has the right to inspect the Premises prior to service.


There is a minimum booking time of 2 hours.


Cleanify reserves the right not to accept a booking for any reason.

5. Cancellations, Reschedules, Holidays, Emergencies and Illness


Both Parties have the right to cancel the Service in writing through email hello@cleanify.net.au or verbally to be confirmed by email.


Client cancellations require a minimum of 2 hours notice or the minimum service fee will apply of $90. This does not include Emergencies or Illness. 
Both parties can reschedule the Service in the event of Illness and Emergency with the most amount of notice possible without charge verbally or through email to hello@cleanify.net.au.


Both Parties will endeavour to reschedule a time for the Service when necessary verbally or through email to hello@cleanify.net.au.


Both Parties can place the Service on hold with a minimum of 2 hours notice but will endeavour to provide as much notice as possible. 


In the event of either party becoming ill with a communicable illness, the service will be canceled and one must notify the other as soon as possible. 

If a regular service falls on a Public Holiday the clean will be rescheduled to the next available appointment or cancelled if the client has a booking within a week.

6. Payment
Cleanify will charge the client in accordance with the date and time of booking. All bookings are subject to availability. All charges are GST inclusive and a minimum booking of 2 hours applies to all services.


  • MONDAY - FRIDAY 6:00 AM - 3:00 PM - $45.00

  • MONDAY - FRIDAY 4:00 AM - 6:00 AM - $48.00

  • SATURDAY 6:00 AM - 3:00 PM - $50.00

  • SUNDAY - 9:00 AM - 1:00 PM - $80.00

  • PUBLIC HOLIDAY 9:00 AM - 1:00 PM - $100.00


Cleanify will invoice the Client for the Service within 7 days of the Service and will email the invoice to the Client for payment.


The Client will pay the invoice by the due date stipulated on the invoice.
Invoices can be paid through Direct Deposit or Credit Card online via the link supplied on the invoice.


All Credit Card Payments will incur a surcharge. We charge a percent of the overall transaction that is current with our credit card processing fee. 


A client must supply a credit card or debit card or bank account in the event that the invoice is not settled by the due date. The overdue amount will be debited on the next day following the due date of the invoice. 


Overdue amounts that are older than 30 days from the original invoice date will be charged 20% of the overdue amount as a late fee. 

If a client has an overdue account, Cleanify has the right to refuse service or cancel the account if the account falls overdue consistently. 

Reinstatement of a cleaning account that was previously suspended or cancelled must be:

1. Prepaid OR

2. Cash on the day OR

3. Sign a Direct Debit Agreement.

7. Insurance
The Client warrants that they have adequate insurance on the Premises at which the Service will be taking place.


Cleanify warrants that the Service that is provided is covered by insurance.


8. Exclusions and Limitations
Cleanify is not responsible for:

  • Not providing the Service due to the Premises not meeting the requirements outlined.

  • Any loss or damage incurred by the Client or any third party as a result of the effects of an accident, being any event beyond the reasonable control of Cleanify.

  • Existing dirt, wear, damage or stains that can not be completely cleaned or removed.

  • Any wear of surfaces becoming more visible once soiling is removed.

  • Any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premise.


The Client acknowledges that the results of any services provided by Cleanify may be variable depending on factors that are outside Cleanify’s control. 


Except to the extent provided in this clause, Cleanify has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by Cleanify.


9. Privacy Policy
The Client acknowledges that any information provided by the Client may be used by Cleanify for the purpose of providing the Service.


Cleanify will take all reasonable precautions to protect personal information provided by the Client from loss, misuse, unauthorised access or disclosure, alteration or destruction.


10. Communication
Cleanify uses ServiceM8 to deliver notifications to our clients with regards to bookings and services.


You should receive a text and email prior to your service.

Should you have a request for your service please reply to the ServiceM8 message relating to that booking as this will get placed into your job notes for our staff.


11. Incidents
In the event of an incident such as a spill or breakage please contact us as soon as possible so we can fill in an incident report form and take the appropriate course of action. 


12. Procedure for Settling Disputes
Both Parties will first allow for the amicable resolution that is agreeable to both Parties in the case of a dispute. 


The Client and Cleanify acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of South Australia.


In the event of an unresolved dispute, both Parties agree to submit to the exclusive jurisdiction of the courts of South Australia. 


Both Parties have the right to cancel the Service, without penalty (monetary or otherwise) to the other following a dispute in the event of resolution. 


13.  Complaints
If the Client is dissatisfied with the Service provided, it must inform Cleanify within 12 hours of completion of the Service.


The Client will first contact Cleanify directly via email (hello@cleanify.net.au) or phone (0402660612) to make known the nature of the complaint and allow

Cleanify reasonable time to remedy the complaint. 


The client will not post negative feedback on Social Media without first contacting Cleanify to offer a remedy to a complaint. 


It is at the discretion of Cleanify to offer a remedy in accordance with the complaint. 


14. Social Media Feedback
It is your right to provide accurate feedback on Social Media such as Facebook, Google, LinkedIn, etc.
Provide us with the opportunity to resolve any issues or errors before posting damaging feedback that we are unaware of and had no opportunity to fix.


If you do post negative feedback without first contacting us for a remedy, we will try to get in touch to resolve the issue with you. 


Contact us if you would like to discuss grievances with regards to our service as we would like the opportunity to provide you with a solution or remedy.


Both the Client and Cleanify have the legal right to respectfully and in writing terminate the agreement if it is not working out, without penalty to either party. 


15. Alterations
Cleanify reserves the right to update or modify the Agreement.
Cleanify will provide the Client with an updated copy of the Agreement as soon as possible and prior to providing the Service, if the Service occurs on a regular basis. 

16. Chemicals
Cleanify uses contractor and household chemicals for the purpose of cleaning and disinfection. 


A Client must notify Cleanify if there are sensitivities to any of the regular chemicals used.


Bleach Gel is used in toilet bowls unless the Client requests otherwise.

 

Cleanify

(08) 7200 6503

PO BOX 45
Aldinga Beach SA 5173
South Australia

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Reception open to calls from 9am - 5pm Monday - Friday
ABN 20 963 993 184
Copyright © 2019 Harte Property Services Pty Ltd. All rights reserved.