TERMS OF SERVICE

The Parties

The Client is any person that has made a booking with Cleanify to engage them for the provision of general domestic cleaning services at the agreed domestic premises. The Contractor for the provision of these services is Harte Property Services Pty Ltd as the Trustee For Harte Family Trust trading as Cleanify of PO Box 45, Aldinga Beach SA 5173 ABN 20963993184.

The Service

Cleanify provides general domestic cleaning services at the agreed premises of the client, as detailed in the booking. By accepting the booking, you accept these terms and conditions of service.

The Standard Service includes a variety of tasks such as dusting, wet mopping, vacuuming, wiping down benches and cupboards, and cleaning sinks, tapware and other reachable surfaces. Additional tasks that can be requested with the further allocation of time include bed making, window spot cleaning and extensive tidy-ups. Tasks such as window cleaning and oven cleaning require a separate booking for a specialist service offered by Cleanify.

Cleanify will endeavour to complete as many items listed in the Service as possible working at a reasonable pace within the Service Time booked. Cleanify may refuse to clean an area that they deem to be an unacceptable risk and are not responsible for cleaning items or areas that are broken and will potentially be further damaged. Cleanify provides a light tidy-up during our cleaning process however extreme tidy-ups are a separate service.

The Premises

The Client warrants that they have the authority to engage Cleanify for the provision of the Service on the above-mentioned and agreed Premises.

Cleanify accepts speciality tasks from time to time and will review each task prior to acceptance. Cleanify will provide all chemicals, materials and equipment for the Service. Regular cleaning can improve certain issues however Cleanify does not guarantee the treatment of mould, grime or grease.

Liability

Cleanify shall not be liable to the Client or any third party in respect of any loss or damage which may arise out of or in connection with the Service provided.

Bookings and Scheduling

The Client will contact Cleanify to arrange the Service with a minimum booking of 2 hours. Bookings can be made at any time through our online portal or by calling 08 7200 6503 or emailing hello@cleanify.net.au. Both Parties will endeavour to reschedule a time for the Service in the event of any changes. Bookings occur on a regular basis such as bi-weekly, weekly, fortnightly or every 4 weeks.

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Cost of Service

The Price Schedule below includes costs associated with the Service exclusive of payment processing charges if applicable.

Payment

The Client will be invoiced for the Service and payment must be made by the invoice due date. In the event of non-payment, Cleanify will not provide any further services until full payment has been made. Regular late payment of invoices will require a direct debit arrangement to be made with Cleanify through Pinch Payments before any further cleaning services can be carried out.

Pinch Payment & Credit Card Surcharge

Pinch Payments attracts a surcharge that is added to your payment for the use of the automated billing service. This service is optional and the Client can manually pay their invoice using a direct bank transfer to the bank account listed on the invoice without a surcharge.

Cancellations

If the Client wishes to cancel a booking, they must do so at least 24 hours prior to the scheduled Service time. In the event of late cancellation or non-attendance, Cleanify reserves the right to charge the equivalent of 2 hours of service.

Responsible use of the Service

The Client is responsible for their behaviour towards Cleanify and any other third parties involved in the Service. If the Client behaves in an inappropriate manner, Cleanify reserves the right to terminate the Service immediately without a refund or explanation.

Indemnity

The Client hereby indemnifies and holds harmless Cleanify from and against all claims, damages, losses or expenses of any kind whatsoever arising out of a breach by the Client of these terms and conditions.

Privacy & Confidentiality

The Client agrees to provide the Cleanify management staff with access to certain personal information that will be collected, used and stored in accordance with our Privacy Policy. The Client also agrees not to disclose any confidential information received during the Service. Clients are not to exchange personal information with Cleanify Technicians. Any alterations to the service must be communicated to management through email by emailing hello@cleanify.net.au.

Agreement & Termination

This Agreement shall remain in force until terminated by either party. Both parties agree to adhere to the terms and conditions of this Agreement. Cleanify reserves the right to terminate this Agreement if any terms and conditions are breached.

These terms and conditions may be updated or amended at any time without prior notice. It is the responsibility of the Client to ensure they are familiar with these terms and conditions.

The parties agree that this Agreement constitutes the entire agreement between them regarding the Service provided by Cleanify and supersedes any prior communication, representations or agreements between them. Both parties acknowledge that they have read and understood the terms of this Agreement and accept them in full.