TERMS OF SERVICE
The Client is any person that has made a booking with Cleanify to engage them for the provision of general domestic cleaning services at the agreed domestic premises. The Contractor for the provision of these services is Harte Property Services Pty Ltd as the Trustee For Harte Family Trust trading as Cleanify of PO Box 45, Aldinga Beach SA 5173 ABN 20963993184.
Cleanify provides general domestic cleaning services at the agreed premises of the client, as detailed in the booking. By accepting the booking, you accept these terms and conditions of service.
The Standard Service includes a variety of tasks such as dusting, wet mopping, vacuuming, wiping down benches and cupboards, and cleaning sinks, tapware and other reachable surfaces. Additional tasks that can be requested with the further allocation of time include bed making, window spot cleaning and extensive tidy-ups. Tasks such as window cleaning and oven cleaning require a separate booking for a specialist service offered by Cleanify.
Cleanify will endeavour to complete as many items listed in the Service as possible working at a reasonable pace within the Service Time booked. Cleanify may refuse to clean an area that they deem to be an unacceptable risk and are not responsible for cleaning items or areas that are broken and will potentially be further damaged. Cleanify provides a light tidy-up during our cleaning process however extreme tidy-ups are a separate service.
Cleanify accepts speciality tasks from time to time and will review each task prior to acceptance. Cleanify will provide all chemicals, materials and equipment for the Service. Regular cleaning can improve certain issues however Cleanify does not guarantee the treatment of mould, grime or grease.
The Client warrants that they have the authority to engage Cleanify for the provision of the Service on the above-mentioned and agreed Premises. The premises must be safe for staff to work in. In the event, that the premises are not safe for staff to enter then Cleanify reserves the right to terminate this agreement and no refund will be given.
General Safety: For the safety of our staff Cleanify reserves the right to stop any Service in the event that their health and safety is at risk. The Client must ensure there are no hazards on site, such as broken glass or sharp objects which may cause injury. Cleanify will not be responsible for any accidents caused by unsafe working conditions. Example: a slippery floor due to a spilled liquid or broken glass.
Hoarding and Cluttered Spaces: Cleanify staff are not responsible for moving furniture and heavy items, washing dishes or sorting personal belongings. The Client must ensure that the area to be cleaned is de-cluttered and accessible prior to the Service. Cleanify reserves the right to refuse to clean areas that they deem too cluttered or hazardous.
Rubbish: It is expected that all rubbish/recycling (other than in the bins) has been removed prior to Cleanify’s arrival, if for any reason there is additional waste or recycling on the premises an Cleanify reserves the right to terminate this agreement and no refund will be given. Example: excessive litter on the floor causing excessive time to clear before starting cleaning services.
Furniture: The Client must ensure that all furniture/items are in place prior to Cleanify’s arrival, so that our staff can complete the Service without any obstruction. Example: It is expected that all surfaces are clear for cleaning prior to arrival.
Safe Storage of Items: The Client is responsible for all safe storage of all personal belongings such as but not limited to documents, furniture and items of sentimental. Example: jewellery items that have been dropped on the floor may end up being vacuumed by accident. Therefore, no responsibility can be taken by Cleanify in such instances.
Undue Surveillance: Cleanify reserves the right to refuse a Service request if they feel that their safety is being threatened in any way. Example: If the Client insists on an unreasonable amount of surveillance by the client, third party or if they request for our staff to work in an excessively isolated area.
Autonomy: Cleanify's staff must be allowed to work autonomously and without any interference. Cleanify uses the job template that is sent to the client and approved prior to any service being provided. Cleanify staff use the job template to complete the job by going through the job checklist set out at the initial meeting with the client. If the client wishes to change the job template they are welcome to email email@example.com and adjust the tasks accordingly prior to the next service.
Safe and Calm Work Environment: Cleanify staff have the right to a safe, calm and positive work environment. Cleanify does not tolerate any form of verbal or physical abuse to our staff. If the Client wishes to raise any issues with the Service, they must contact Cleanify in writing via email firstname.lastname@example.org and refrain from reprimanding the staff members present at the site of the Service. If any aggression towards staff is reported , the service will be immediately terminated and Cleanify reserves the right to refuse any future services. Cleanify staff will leave if there is any instance of domestic violence, whether it is verbal or physical and call appropriate authorities if required.
Delays & Unforeseen Circumstances: Cleanify reserves the right to terminate this agreement in cases of unforeseen circumstances or delays which may affect our ability to provide service. Example: Damage to property, power outage, natural disasters etc. In such cases, Cleanify will notify the client and no refund will be given.
Parking: The Client must provide suitable parking space for Cleanify’s vehicles close to their premises. Example: No parking available directly outside the property or restricted access roads. Cleanify reserves the right to terminate this agreement and no refund will be given due to lack of suitable parking.
Access: The Client must provide Cleanify with free and unrestricted access to the premises, prior to the Service start time. Example: If the Client does not have an electronic key fob or if all keys are not available for us to gain access to the property at the agreed upon start time, Cleanify reserves the right to charge a cancellation fee detailed below.
Safe Driveway Access: The Client must ensure that Cleanify’s vehicles can access the driveway or any other areas on its property safely. Example: Any uneven surfaces, sharp turns or potholes must be reported to us prior to commencement of the Service. Cleanify reserves the right to terminate this agreement if it is unsafe for our vehicles and no refund will be given in such cases.
Cleanify shall not be liable to the Client or any third party in respect of any loss or damage which may arise out of or in connection with the Service provided. Cleanify is insured for damage caused by the actions of staff and will not be liable for any damage to the property caused by unforeseeable circumstances. Any property damage must be reported to Cleanify with 12 hours of the completion of the clean, no further responsibility can be taken after this time as most homes are used and the condition of the property may have changed. Due care must also be taken by the client. Due care includes, allowing floors to the dry and allowing the staff to complete services prior to entering a space.
Cleanify offers regular recurring cleaning services. For example, Weekly Wednesday morning. If the Client wishes to terminate the recurring agreement, they must give written notice at least 48 hours before their scheduled booking.
A request for cleaning services is made by the client via the Cleanify website https://www.cleanify.net.au/bookings
Cleanify will subsequently arrange a mutually agreeable time for site inspection (Walkthrough, Meet & Greet). At the Walkthrough, Meet & Greet Cleanify will:
Determine if the services meet the clients needs;
The property is safe and suitable for services by Cleanify staff;
Agree upon a recurring day, time frame and frequency of services to be provided;
Cost of services;
Scope of services.
Additional Costs: Cleanify reserves the right to charge additional costs if the Client requests a service beyond the agreed scope of work without prior notification. Example: Additional labour or materials required due to unforeseen circumstances or changes in requirements by the client after commencement.
The Price Schedule below includes costs associated with the Service exclusive of payment processing charges if applicable. Price Schedule.
The Client will be invoiced for the Service and payment must be made by the invoice due date. In the event of non-payment, Cleanify will not provide any further services until full payment has been made. Regular late payment of invoices will require a direct debit arrangement to be made with Cleanify through Pinch Payments before any further cleaning services can be carried out.
Pinch Payment & Credit Card Surcharge
Pinch Payments attracts a surcharge that is added to your payment for the use of the automated billing service. This service is optional and the Client can manually pay their invoice using a direct bank transfer to the bank account listed on the invoice without a surcharge.
If the Client wishes to cancel a booking, they must do so at least 24 hours prior to the scheduled Service time. In the event of late cancellation or non-attendance, Cleanify reserves the right to charge the equivalent of 2 hours of service.
Responsible use of the Service
The Client is responsible for their behaviour towards Cleanify and any other third parties involved in the Service. If the Client behaves in an inappropriate manner, Cleanify reserves the right to terminate the Service immediately without a refund or explanation.
The Client hereby indemnifies and holds harmless Cleanify from and against all claims, damages, losses or expenses of any kind whatsoever arising out of a breach by the Client of these terms and conditions.
Privacy & Confidentiality
Agreement & Termination
This Agreement shall remain in force until terminated by either party. Both parties agree to adhere to the terms and conditions of this Agreement. Cleanify reserves the right to terminate this Agreement if any terms and conditions are breached.
These terms and conditions may be updated or amended at any time without prior notice. It is the responsibility of the Client to ensure they are familiar with these terms and conditions.
The parties agree that this Agreement constitutes the entire agreement between them regarding the Service provided by Cleanify and supersedes any prior communication, representations or agreements between them. Both parties acknowledge that they have read and understood the terms of this Agreement and accept them in full.
It is the Client's responsibility to ensure that all information provided by Cleanify is correct and up-to-date. The Client must notify Cleanify of any changes in their contact details or Service requirements.
This Agreement has been made on the date stated herein and shall remain in effect until terminated according to its terms. Either party may terminate this Agreement with written notice to the other party. Upon termination, Cleanify shall return any amounts due and owing to the Client or make arrangements for such payments.
The Client agrees that in no circumstances will they hold Cleanify liable for any losses or damages resulting from this Agreement. In the event of a dispute, both parties agree to negotiate in good faith and attempt to resolve it amicably. Should this be unsuccessful, both parties agree to submit the dispute to binding arbitration under the laws of the applicable jurisdiction.
This Agreement is governed by the laws of South Australia and is subject to interpretation solely by those laws. The parties agree that any notices or other communications required or permitted under this Agreement shall be in writing and addressed to the respective addresses of the parties set forth below.
When it comes to health and safety, we adhere strictly to the cleaning protocols mandated by SA Health. We will not use any chemical cleaning agents that have not been approved for sanitation purposes by SA Health and Department of Health. We use the guide "Environmental cleaning and disinfection principles for health and residential care facilities" by the Government of Australia - Department of Health as a guide for our cleaning practices.
Supply of Cleaning Chemicals
We supply all chemical cleaning agents and other materials needed for our cleaning operations. These chemicals are specifically formulated for environmental sanitation, such as sanitisers, disinfectants, and detergents.
General Cleaning Chemicals
We use domestic and hospital grade cleaning products for cleaning. All chemicals are in their original containers and have Safety Data Sheets available from the manufacturer. The chemicals we use include:
Window Cleaning Agents
Lactic Acid based products
Citric Acid based products
Toilet Bowl Cleaner
Septic Safe Products
When required we will use septic safe cleaning products. These types of products are designed to safely break down any organic waste and other bacteria that they may come into contact with. We use these types of cleaning agents in areas where it is necessary to avoid damaging the septic system, such as toilets, drains, and other places where human waste is present.
No Concoction Policy
We strictly do not use any concoctions made from home-made recipes. These types of homemade cleaning agents can have unpredictable results as they can cause damage to surfaces and other materials, and are not always effective in sanitising and disinfecting surfaces. We will only use approved cleaning chemicals that have a reputable manufacturer, in the original container and have a Safety Data Sheet available in case of an emergency.
Cloths & Mop Heads
All of our cleaning cloths and mop heads are cleaned and sanitised before they are used. We only use microfibre cloths and microfibre mop heads.
Avoiding Cross Contamination
We use a lot of cleaning cloths! This is to ensure that the cleans are effective and avoid cross contamination between areas. A new cloth is taken for each task. Likewise, we have multiple clean mop heads to ensure a fresh one is used for each job and sometimes more frequently if required. For high touch points and contaminated surfaces we use disposable cloths.